Via the enquiry form on our contact page we process the details you enter: name, company, country, email address, phone number (optional), the machine you are interested in (optional) and your message. In addition, the form language, the page the enquiry was sent from and the time of receipt are transmitted so that we can classify your enquiry correctly. We process the same data when you contact us by email or telephone.
The purpose is to handle your enquiry and answer any follow-up questions. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures at your request) and Art. 6(1)(a) GDPR (your consent via the checkbox in the form), which you may withdraw at any time with effect for the future.
For the technical delivery of form notifications by email we use the service Resend (Resend, Inc., 2261 Market Street #5039, San Francisco, CA 94114, USA). The data you enter is processed and delivered to our mailbox; you also receive an acknowledgement of receipt at the address you provided. A data processing agreement (Art. 28 GDPR) is in place with the provider; the transfer to the USA is covered by EU Standard Contractual Clauses (SCC).
To protect against automated submissions (spam) we check a form field that is invisible to you, the time elapsed between loading and submitting the form, and we limit the number of submissions per IP address. Your browsing behaviour is not analysed. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in a functioning contact channel that is protected against abuse).
Retention: we keep enquiries for as long as necessary to handle them and to answer possible follow-up questions. If the enquiry leads to a contract, the German commercial and tax retention periods apply (generally 6 and 10 years, Sections 257 HGB, 147 AO); otherwise we delete the data once the matter is closed.